We live in the age where technology is king! You’ve likely already made some tech updates in your practice, maybe updated EMR or newer therapy equipment. Still, there are countless ways you can integrate technology in your practice to improve patient experience, engagement and outcomes.
In physical therapy – and in all service industries – you can’t always please everyone. Even if you’re the best therapist you can be and you do everything to please your patients, there will be a few here and there that are difficult to handle.
Tags: create patients for life, patient loyalty, motivate patients, Patient Engagement, Communicating with patients, Patient Experience, how to handle difficult patients, how to handle patient complaints
Want to know a little secret? A patient’s experience on their first day of physical therapy will determine whether they drop out of therapy, complete HEPs, reach a better outcome or become a patient for life. Shocking, right? All that, from just the evaluation.
Tags: therapy drop out, patient drop out, motivate patients to complete HEPs, motivate patients, improve therapy outcomes, increase patient engagement, Patient Engagement, Communicating with patients, Referrals, increase patient referrals, create patients for life, patient loyalty
Although the waiting area is just a fraction of a patient’s physical therapy experience, it is however, the first impression and can make a huge impact on patient retention and satisfaction.
Tags: organize, spring clean your business, Patient Engagement, Communicating with patients, Reputation Management, Patient Experience, front desk physical therapy practice, waiting room, improve waiting room
Take a look at your schedule for the week, for the month. Do you have gaps? If you do, those gaps may become more frequent as time goes on—unless you find a way to fill them immediately.
Tags: Patient Engagement, Communicating with patients, Productivity, Reputation Management, Patient Experience, Private Practice, fill gaps in physical therapy schedule, decrease cancellations, decrease no show rate, increase patient engagement, improve therapy outcomes, Referrals
In today’s world of endless technology and social media, a company Facebook page is a necessity! It’s not enough just to have a Facebook page though. You need to discover what kind of content your patients are looking for on social media and provide that content consistently and creatively. Over time you can increase your following and engage more with your followers—which will lead to greater brand awareness, and ultimately… scheduling more patient visits!