In physical therapy – and in all service industries – you can’t always please everyone. Even if you’re the best therapist you can be and you do everything to please your patients, there will be a few here and there that are difficult to handle.
Tags: create patients for life, patient loyalty, motivate patients, Patient Engagement, Communicating with patients, Patient Experience, how to handle difficult patients, how to handle patient complaints
Want to know a little secret? A patient’s experience on their first day of physical therapy will determine whether they drop out of therapy, complete HEPs, reach a better outcome or become a patient for life. Shocking, right? All that, from just the evaluation.
Tags: therapy drop out, patient drop out, motivate patients to complete HEPs, motivate patients, improve therapy outcomes, increase patient engagement, Patient Engagement, Communicating with patients, Referrals, increase patient referrals, create patients for life, patient loyalty
If you’ve been a private practice physical therapist for more than a few years, you likely know all the usual complaints from patients, but do you know the best solutions for those complaints? If you’re not actively resolving these issues, you’re running the risk of more patients dropping out of therapy.
Tags: motivate patients, Communicating with patients, patient drop out, therapy drop out, improve therapy outcomes, increase patient engagement, decrease no show rate, decrease cancellations, fill gaps in physical therapy schedule
Even though you prescribe the best care that will help your patients heal better and faster, it can still be difficult to get patients to actually follow their plan of care. Unfortunately, 35% of patients don’t strictly adhere to their care plans even though it’s in their best interest to do so.