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How to Handle Difficult Physical Therapy Patients

Posted by FYZICAL on Jul 10, 2018 12:42:00 PM

In physical therapy – and in all service industries – you can’t always please everyone. Even if you’re the best therapist you can be and you do everything to please your patients, there will be a few here and there that are difficult to handle.

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Tags: create patients for life, patient loyalty, motivate patients, Patient Engagement, Communicating with patients, Patient Experience, how to handle difficult patients, how to handle patient complaints

How to Create a Patient for Life During the Initial Evaluation

Posted by FYZICAL on May 17, 2018 8:06:00 AM

Want to know a little secret? A patient’s experience on their first day of physical therapy will determine whether they drop out of therapy, complete HEPs, reach a better outcome or become a patient for life. Shocking, right? All that, from just the evaluation.

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Tags: therapy drop out, patient drop out, motivate patients to complete HEPs, motivate patients, improve therapy outcomes, increase patient engagement, Patient Engagement, Communicating with patients, Referrals, increase patient referrals, create patients for life, patient loyalty

3 Things Your Patients Hate about Your Practice Waiting Room

Posted by FYZICAL on May 10, 2018 8:19:43 AM

Although the waiting area is just a fraction of a patient’s physical therapy experience, it is however, the first impression and can make a huge impact on patient retention and satisfaction.

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Tags: organize, spring clean your business, Patient Engagement, Communicating with patients, Reputation Management, Patient Experience, front desk physical therapy practice, waiting room, improve waiting room

4 Major (But Easy to Fix) Reasons Your Patients are Dropping out of Therapy

Posted by FYZICAL on May 9, 2018 9:40:33 AM

If you’ve been a private practice physical therapist for more than a few years, you likely know all the usual complaints from patients, but do you know the best solutions for those complaints? If you’re not actively resolving these issues, you’re running the risk of more patients dropping out of therapy.

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Tags: motivate patients, Communicating with patients, patient drop out, therapy drop out, improve therapy outcomes, increase patient engagement, decrease no show rate, decrease cancellations, fill gaps in physical therapy schedule

Why You Have Gaps in Your Schedule and How to Fill Them

Posted by FYZICAL on Mar 22, 2018 8:11:00 AM

Take a look at your schedule for the week, for the month. Do you have gaps? If you do, those gaps may become more frequent as time goes on—unless you find a way to fill them immediately.

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Tags: Patient Engagement, Communicating with patients, Productivity, Reputation Management, Patient Experience, Private Practice, fill gaps in physical therapy schedule, decrease cancellations, decrease no show rate, increase patient engagement, improve therapy outcomes, Referrals

3 Ways to Handle Your Patients’ Misbeliefs about Physical Therapy

Posted by FYZICAL on Feb 7, 2018 11:20:00 AM

As therapists, you’ve heard it all from your patients, “Oh I don’t think physical therapy will help me,” or “Well I read on the internet that…” and more often than not, your patients may have false beliefs about their injuries and the treatment you provide.

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Tags: Patient Experience, Physical Therapy, Patient Beliefs, Communicating with patients

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