In physical therapy – and in all service industries – you can’t always please everyone. Even if you’re the best therapist you can be and you do everything to please your patients, there will be a few here and there that are difficult to handle.
Tags: create patients for life, patient loyalty, motivate patients, Patient Engagement, Communicating with patients, Patient Experience, how to handle difficult patients, how to handle patient complaints
Want to know a little secret? A patient’s experience on their first day of physical therapy will determine whether they drop out of therapy, complete HEPs, reach a better outcome or become a patient for life. Shocking, right? All that, from just the evaluation.
Tags: therapy drop out, patient drop out, motivate patients to complete HEPs, motivate patients, improve therapy outcomes, increase patient engagement, Patient Engagement, Communicating with patients, Referrals, increase patient referrals, create patients for life, patient loyalty
Although the waiting area is just a fraction of a patient’s physical therapy experience, it is however, the first impression and can make a huge impact on patient retention and satisfaction.
Tags: organize, spring clean your business, Patient Engagement, Communicating with patients, Reputation Management, Patient Experience, front desk physical therapy practice, waiting room, improve waiting room
If you’ve been a private practice physical therapist for more than a few years, you likely know all the usual complaints from patients, but do you know the best solutions for those complaints? If you’re not actively resolving these issues, you’re running the risk of more patients dropping out of therapy.
Tags: motivate patients, Communicating with patients, patient drop out, therapy drop out, improve therapy outcomes, increase patient engagement, decrease no show rate, decrease cancellations, fill gaps in physical therapy schedule
Take a look at your schedule for the week, for the month. Do you have gaps? If you do, those gaps may become more frequent as time goes on—unless you find a way to fill them immediately.
Tags: Patient Engagement, Communicating with patients, Productivity, Reputation Management, Patient Experience, Private Practice, fill gaps in physical therapy schedule, decrease cancellations, decrease no show rate, increase patient engagement, improve therapy outcomes, Referrals
As therapists, you’ve heard it all from your patients, “Oh I don’t think physical therapy will help me,” or “Well I read on the internet that…” and more often than not, your patients may have false beliefs about their injuries and the treatment you provide.