Although the waiting area is just a fraction of a patient’s physical therapy experience, it is however, the first impression and can make a huge impact on patient retention and satisfaction.
Tags: organize, spring clean your business, Patient Engagement, Communicating with patients, Reputation Management, Patient Experience, front desk physical therapy practice, waiting room, improve waiting room
Take a look at your schedule for the week, for the month. Do you have gaps? If you do, those gaps may become more frequent as time goes on—unless you find a way to fill them immediately.
Tags: Patient Engagement, Communicating with patients, Productivity, Reputation Management, Patient Experience, Private Practice, fill gaps in physical therapy schedule, decrease cancellations, decrease no show rate, increase patient engagement, improve therapy outcomes, Referrals
Between denials and decreasing reimbursements, it may seem inevitable that your private practice will start making less and less money. However, this doesn’t have to be the case.
Tags: Ancillary services, Compliance, hospital contracts, Reputation Management, Reimbursements, Competition, Physical Therapy, Business, Private Practice, National contracts, insurance contracts, payer contracts, negotiating insurance contracts
Online reviews of your practice can have a huge effect on your future business. Good reviews and bad reviews can equally impact your reputation since 84% of people trust online reviews as much as a personal recommendation (i.e. a recommendation from a friend or family member).
Tags: Reputation Management